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As one of our most loyal players, you have a direct line to our support experts.
You have an open chat session in the queue
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your chat session before you can open a new case.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case. Close
You have a chat session in progress
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your current chat session and then go to My Cases and close your case before you can start a new chat session.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case.
You have an open case.
You currently have an open case with us, and you may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue. We recommend waiting for your current case to be resolved
Are you sure you want to close your case?
Starting a new session will CLOSE your open case and place you in the back of the queue. You can always wait for your current ticket to be resolved.
Your ticket has been closed.
Enter your phone number below and an agent will get back to you via text message shortly.
Got it!
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Our bad. We encountered a problem on our end. Please try again later.
Let us know your issue below and one of our top agents will get back to you via email as soon as possible.
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One of our agents will review your message and get back to you via email.
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Known Issues in Call of Duty: Warzone
A list of issues being tracked in Call of Duty: Warzone
by on December 15, 2021
This page contains a running list of issues that have been identified or reported in Call of Duty: Warzone and are either under investigation or scheduled to be fixed. Be sure to check back often as we’ll continually update this page.
If you don’t see an issue that you’re experiencing below, you can report it using the Call of Duty: Warzone Bug Report form.
A required network service has failed.
I’m getting BLZBNTBNA00000012 error when I launch the game.
An error message leading to a BLZBNTBNA00000012 error message is currently under investigation.
Workaround: Follow these steps if you receive a BLZBNTBNA00000012 error message.
1. Go to Warzone in the Battle.net Launcher.
2. Select the gear icon in the Play button and select Options.
3. Select Game Settings.
4. Uncheck the box next to «Additional command line arguments» and delete any text in the field below it.
6. Relaunch the game.
I’m getting Dev Error 5476 when I launch the game.
I’m getting Dev Error 5573.
I can’t launch the game.
We’re investigating an issue where some players are unable to launch the game through the Battle.net App while having Citrix active.
Workaround: Disable «App Protect» within Citrix Workspace before attempting to launch the game.
I think I lost some COD Points.
We’re investigating a visual error with the amount of COD Points displayed in game.
Workaround: Your COD Points aren’t lost. If the incorrect amount of COD Points are displayed in game, restart the game to resolve the issue.
I didn’t get credit for winning a Warzone match.
I got a Dev Error when I launched Warzone.
We’re investigating multiple PC Dev Errors, including 6034, 6036, 6070, 6066, and 6065.
The game is stuck in an update loop and seems to keep reinstalling content.
– PlayStation 4 and Xbox One
We’re working to fix an issue causing players to get caught in an update loop. In some cases, the game appears to be uninstalling and reinstalling game data.
In the meantime, some players have found that clearing cache on their consoles ends this update loop. Follow the steps in this article to clear your console’s cache. In some cases, clearing cache may need to be done multiple times between attempts to load the game.
Resolved Issues
An issue where Emblems for Prestige 8 and above were not appearing in the Emblems menu has been resolved.
Operator Mission tracking
Tracking issues with Kitsune’s «Security Expert» Operator Mission, Beck’s Season Five Operator Mission, and Powers’ «Plausible Deniability» Operator Mission have been fixed.
XP in After Action Report
An issue was fixed to resolve instances where the earned XP displayed in After Action Reports and the Match Summary did not match in various modes.
Stuck Inputs (Climbing Ladders)
An issue was fixed to resolve players experiencing «stuck inputs» after performing certain actions such as attempting to climb ladders.
Issues that resulted in some players experiencing game crashes leading to Error 5476 were resolved.
Error Codes: Diver and 6
Issues leading to error codes Diver and 6 have been resolved.
Intel Mission tracking
We fixed issues related to several Intel Missions not tracking properly.
Memory Errors 0-1766 and 19-1788
We resolved issues that resulted in some players experiencing game crashes leading to Memory Error 0-1766 or 19-1788.
We fixed an issue where the game was crashing to Dev Error 6634 «Unified Geometry Buffer has reached the max surface allocation limit!»
Black Ops Cold War Starter Pack
We fixed an issue where players who did not have Call of Duty: Black Ops Cold War installed were not receiving their content in Warzone after purchasing the Black Ops Cold War Starter Pack.
We fixed an issue that was causing some players to get stuck after interacting with a Loadout drop or causing the game to stutter when a player picked up a Loadout drop.
We resolved an issue where some players were not receiving rank XP, weapon XP, or Tier progression from Warzone matches.
Dragon’s Breath Challenge
We fixed an issue where the Dragon’s Breath Challenge is not unlocking the R9-0 Shotgun.
Players should no longer experience stuttering or freezing when equipping the Heartbeat Sensor.
Connectivity issues in Latin American countries
We’ve fixed issues affecting connectivity in Latin American countries.
PC error code 0x0000000140c59d20 7778021 0xc0000005
We fixed an issue on PC causing some players are experiencing a crash at launch with error code 0x0000000140c59d20 7778021 0xc0000005.
We launched fixes to help prevent issues with voice chat cutting out or not working during gameplay.
We released optimizations to help reduce players encountering Memory Error: 13-71
Season 3 Officer Emblem
We fixed an issue where some players were completing the requirements for Season 3 Officer ranks but weren’t immediately being awarded ribbons or the final emblem.
We fixed a bug where the Ghost Perk was not hiding players from the Heartbeat Sensor in Warzone.
4th Talon Operator Mission «Complete 2 Warzone Plunder Matches»
We fixed an issue where some players were unable to complete the Season 3 Battle Pass Talon Challenges because the fourth challenge failed to track for them.
We resolved the following Dev Errors: 6144, 6080, 6326, 6328, 1109, 5759.
Obsidian Camo Challenge
The Obsidian Camo Challenge (Kills made with the «No Masters» Combat Knife variant) now tracks progress as intended.
Use Dead Silence Field Upgrade in three different matches
Players should now be able to complete this Challenge as intended.
We’ve resolved an issue preventing some players from creating or changing Clan Tags.
Self-revive in Warzone
An issue preventing players from self-reviving in Warzone has been resolved.
A graphical issue dropping player rank to 1 has been fixed.
Xbox One update progress
We resolved an issue affecting the update progress bar on Xbox One.
We fixed a graphical issue related to the download size of our 3/26 update.
FSS Carbine Pro Barrel unlock requirements for Uzi
White flashes after shooting
We’ve fixed an issue that was causing white blinding effects while moving the camera around after shooting next to walls, vehicles, and other tall objects.
Black graphical corruption
We’ve resolved an issue causing black graphical corruption during matches on PC.
Killstreaks not appearing in HUD
An issue with Killstreaks appearing in the HUD in Realism matches has been fixed. Players should now see a Killstreak icon after one is earned.
We’ve resolved several issues related to mouse functionality on PC, including pointer recognition and lag while in menus.
New Calling Card green marker
We removed an extraneous green new item indicator from the Calling Card menu. The indicator should now only appear when new calling cards are unlocked.
«Your data is corrupt or unusable»
We resolved an issue that was causing the error «Your data is corrupt or unusable” when attempting to create local/custom games.
Regiment tags appearing as [ 3 3 ]
We fixed an issue that was causing Regiment tags to appear as [ 3 3 ].
Players disappearing in matches
We fixed an issue with the Dallas Empire Operator Skin losing visibility at far ranges.
Missing Officer Rank Challenges emblem
We’ve awarded Season 0 Officer Rank Challenge emblems to players who earned them.
Elite Sniper mission
We’ve updated the Elite Sniper mission to indicate that Objective 7 tracks kills with a Marksman or Sniper Rifle using a Scope.
Savannah errors typically occur when an update is being deployed. Once the latest version of the game is installed, the error no longer appears.
Killed by a weapon not aimed at you
We resolved an issue where an enemy’s weapon appeared to be pointing in different directions when aimed at its target.
GPU driver version does not meet minimum requirements
If you’re getting a message that says your GPU driver version does not meet the minimum requirements, please check out Updating Video Card Drivers on a PC to be sure that your drivers are up to date. If your drivers are up to date, be sure to try the following:
Cannot access the Graphics menu on PC
We fixed an issue where selecting the Graphics menu on PC took players back to the main menu.
Cannot activate RTX
If you’re having trouble activating RTX, be sure your version of Windows and your video card drivers are up to date. RTX requires running Windows 1809 and above.
We fixed an issue where launcher progression was only counting XP from enemy kills and not from destroying Killstreaks.
We resolved an issue with the delivery of the XRK Weapons Pack included with all digital editions of Call of Duty: Modern Warfare.
We resolved an issue with the delivery of the Operator Pack included with the Operator, Operator Enhanced, and Physical Precision editions of Call of Duty: Modern Warfare.
Weapon Master and Well Equipped challenges
We resolved graphical errors with the final reward for completing the Weapon Master (Urban Defiler pistol) and Well Equipped (Judgment shotgun) challenges.
Xbox One X crashes
We’ve resolved issues that were causing crashes on Xbox One X.
We resolved graphical issues related to progression bars displaying progression toward Camos, Missions, and Challenges.
Awesome! You have priority access
As one of our most loyal players, you have a direct line to our support experts.
You have an open chat session in the queue
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your chat session before you can open a new case.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case. Close
You have a chat session in progress
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your current chat session and then go to My Cases and close your case before you can start a new chat session.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case.
You have an open case.
You currently have an open case with us, and you may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue. We recommend waiting for your current case to be resolved
Are you sure you want to close your case?
Starting a new session will CLOSE your open case and place you in the back of the queue. You can always wait for your current ticket to be resolved.
Your ticket has been closed.
Enter your phone number below and an agent will get back to you via text message shortly.
Got it!
You’ll get a text from us shortly outlining next steps.
Our bad. We encountered a problem on our end. Please try again later.
Let us know your issue below and one of our top agents will get back to you via email as soon as possible.
We got your email!
One of our agents will review your message and get back to you via email.
Your case # is
Our bad. We encountered a problem on our end. Please try again later.
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Reporting a Player in Call of Duty: Warzone
How to report a cheating or offensive player in Call of Duty: Warzone
by on March 19, 2021
Question: How can I report a player in Call of Duty: Warzone?
Answer: If you suspect that a player is cheating, or you feel a player is using language or name that you find offensive, you can report the player within the game.
To report a player from the lobby:
Please note: If you choose to report a player who is on your Friends list, be sure to remove that player from your Friends list.
We take these issues very seriously, and we appreciate your bringing cheaters and offensive players to our attention. Your report will be reviewed, and we will take appropriate actions if necessary. Due to confidentiality, we cannot provide updates or actions taken as a result of your report.
Awesome! You have priority access
As one of our most loyal players, you have a direct line to our support experts.
You have an open chat session in the queue
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your chat session before you can open a new case.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case. Close
You have a chat session in progress
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your current chat session and then go to My Cases and close your case before you can start a new chat session.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case.
You have an open case.
You currently have an open case with us, and you may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue. We recommend waiting for your current case to be resolved
Are you sure you want to close your case?
Starting a new session will CLOSE your open case and place you in the back of the queue. You can always wait for your current ticket to be resolved.
Your ticket has been closed.
Enter your phone number below and an agent will get back to you via text message shortly.
Got it!
You’ll get a text from us shortly outlining next steps.
Our bad. We encountered a problem on our end. Please try again later.
Let us know your issue below and one of our top agents will get back to you via email as soon as possible.
We got your email!
One of our agents will review your message and get back to you via email.
Your case # is
Our bad. We encountered a problem on our end. Please try again later.
To submit an account recovery request, you will need to do the following:
Please note: If your request is valid, the new Activision account you create will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account. Account recovery requests can take up to 24 hours to process.
» data-apiError=»Our system is currently unable to process account recovery requests. Please try again later.» data-verified=»LOGGED IN AND ACCOUNTS VERIFIED» data-requiredFields=»*Required Fields» data-verifyLinkedAcct=»REFRESH PAGE»> 
Activision Account Recovery Request
Securing your Activision account is very important to us. If you need help recovering your Activision account, please fill out the form below so we can get you back to playing with your original progress, stats, and purchased and earned content as quickly as possible.
Follow the steps below to submit an account recovery request. Requests can take up to 24 hours to process. We’ll notify you via email when your request is complete.
Please note: Any accounts with active bans or enforcement actions will not be reviewed.
To submit a request, you will need:
If you already have a new account with platform accounts linked, proceed to Step 2.
Step 1: Create a new Activision account and link platform accounts.
Be sure to create this new account using an email address you can access. Please also review our tips for creating strong passwords and keeping your account secure.
Once you’ve created a new account, follow these steps to link a platform account:
Repeat these steps for all platform accounts.
After linking accounts, return to this form and proceed to Step 2.
Please note: This is meant to be a temporary account. If your request is valid, this new account will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account.
Step 2: Log in to your new Activision account to continue.
Please log in to your new Activision account to confirm the account is valid and your platform accounts are linked.
We received your account recovery request.
We expect to have your request completed within 24 hours. We appreciate your patience.
We’ve detected that you have an open account recovery request.
Keep an eye on your inbox for updates. We appreciate your patience.
ERROR!
We encountered an error while trying to process your request. Please try again.
Awesome! You have priority access
As one of our most loyal players, you have a direct line to our support experts.
You have an open chat session in the queue
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your chat session before you can open a new case.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case. Close
You have a chat session in progress
We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your current chat session and then go to My Cases and close your case before you can start a new chat session.
Note: if you close your chat session, please wait at least five minutes for our systems to update and allow you to open a new case.
You have an open case.
You currently have an open case with us, and you may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue. We recommend waiting for your current case to be resolved
Are you sure you want to close your case?
Starting a new session will CLOSE your open case and place you in the back of the queue. You can always wait for your current ticket to be resolved.
Your ticket has been closed.
Enter your phone number below and an agent will get back to you via text message shortly.
Got it!
You’ll get a text from us shortly outlining next steps.
Our bad. We encountered a problem on our end. Please try again later.
Let us know your issue below and one of our top agents will get back to you via email as soon as possible.
We got your email!
One of our agents will review your message and get back to you via email.
Your case # is
Our bad. We encountered a problem on our end. Please try again later.
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Connecting to a Call of Duty: Warzone Game
Troubleshooting tips for problems connecting to an online game
by on March 10, 2020
If you’re having trouble connecting to the Call of Duty: Warzone, you should first check Call of Duty: Warzone Server Status.
If the status indicator for your platform is not green or an alert is present, you might encounter connectivity issues until service is restored and fully operational.
However, if the status indicator is green and no alerts are posted, several other factors could be affecting the quality of your connection.
We strongly recommend using a wired Ethernet connection. A wired connection will allow your system to achieve optimal performance when playing an online game. Wi-Fi connections have a wide variance in reliability and bandwidth, and can dramatically affect the quality of online gameplay. Wired Ethernet connections will maintain the minimum bandwidth connection that is required for online gaming.
Make sure you’re signed in to your system’s account.
If you’re having issues signing in to your account, there are likely issues with your console or PC connecting to the internet. Please refer to the following:
You’re signed in to an account but can’t connect.
If you’re signed in but having trouble connecting, check your system’s status page for connectivity alerts, maintenances, or other factors indicating that servers are not fully operational.
If there are issues with your system’s servers, you might experience connectivity issues until the servers return to full operation.
On PlayStation and Xbox consoles, testing your connection might reveal the root cause of the problem. Follow the steps below to test your console’s connection.
Find out more about connection tests on PlayStation 4.
Please note: You can also run Test multiplayer connection to identify issues leading to lag, disconnects, or other game-related network issues.
For more help with Xbox One connection issues, check out the following pages:
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